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Case Studies
Client: ACS&T Logistics
Services Supplied: Bespoke Management Development Programme
Background:
ACS&T Logistics are a business with a Head Office and depot in Grimsby and other locations around the country.
Following on from an introductory day some months earlier, the company wanted a Management Development Programme to run over a further 3 full day sessions. The content needed to address specific subject areas and Totem Training Ltd was engaged to facilitate this.
Working in partnership with the three company Directors (MD, Sales and Finance) together with the HR Manager a comprehensive but focused programme was developed and then delivered over a four month period.
Approach:
The entire senior and middle management team of ACS&T, including the three Directors took part in the programme. All three full day sessions were run twice in order to accommodate the twenty delegates in workable group sizes and allowing for business commitments.
The training took place approximately one month apart and were delivered on site at the company venues in Grimsby and Wolverhampton. The delegates were continually mixed together in different groupings and this was an additional effective team building element.
As there were many issues that required detailed group discussion the style of the programme was a mixture of training and workshop session.
Although there was no requirement from ACS&T for Totem Training Ltd to build in any formal assessment, there was a detailed group Action Planning session on the final day. The action points and deadlines agreed were formatted by Totem Training Ltd and then provided to the MD in order to assist in the monitoring of future activities.
The Action Plan was then subjected to further analysis six months after the end of the programme when Totem Training Ltd facilitated a session at the ACS&T mid year Management Conference.
Results:
The programme was acknowledged, by the MD, to have made noticeable positive differences to how people behaved and performed as individuals and as a group.
Other benefits included: More focused and shorter management meetings, greater awareness of personality styles and implications, improved inter departmental and site communication and co-operation.
Client Comment:
“Craig was given a challenging task to draw together a geographical and culturally diverse team & create a consistent management philosophy in a demanding environment. He gained significant support through his firm but considerate approach which allowed him to challenge "old" beliefs and introduce "new" ones. We have frequently revisited the outputs of his workshop and utilised him to move us onto the next stage. He is seen as an external partner in developing our managers and supporting their personal development.”
Malcolm Johnstone
Managing Director
ACS&T Logistics
Client: Aunt Bessie’s Limited
Services Supplies: Totem Leadership Programme
Background:
Aunt Bessie’s Limited are a Hull based food manufacturing business with a national profile for their range of products. The company wanted to develop their Production based management team and supervisory level staff.
Approach:
Initially the programme involved 11 managers (known as Zone & Team Managers). A mixture of training and coaching methods was employed throughout the period. Delivery methods included: Training Days, Workshops, Team Building Sessions, facilitated Team Meetings, Workplace Observation/Feedback sessions and a number of individual one to one meetings with all delegates.
Totem Training Ltd also devised and assessed a Work Based Assignment (WBA) that the delegates were required to complete. This tasked them to highlight an improvement in their area of influence.
Once delegates had successfully completed their individual WBA they were required to make a formal presentation to a panel comprising Senior Management, including the HR Manager and the Production Director.
The next stage of the programme involved the supervisory level of Process Area Leaders (PAL’s) and Process Technicians (PT’s) that report directly to the Team Managers.
Twenty-four delegates split over two groups (PAL’s and PT’s) attended for a total of four days per group. This was a rolling programme on alternate Monday’s over a three month period.
The areas covered included: Personal Styles, Communication, Motivation, Positive Mental Attitude, Leadership and Management, Team work, Time Management and Prioritisation Delegation and Coaching.
Results:
The programme was acknowledged to be a success by both the delegates and Senior Management and resulted in many delegates taking on different roles and/or greater responsibilities.
The ideas generated through the WBA’s were a rich source of new company initiatives and mprovements, some of which were very simple and cost effective to action.
Other benefits included: Improved communication across zones and shifts, enhanced team spirit and co-operation, impact on personal confidence and belief in own abilities, improved ‘ownership’of roles.
Client Comment:
"Aunt Bessie's Ltd have been working with and through Craig Collinson for approximately 4 years. During this time Craig has proven to be a strategic partner in our HR Development Strategy for the manufacturing site. He has worked closely with us to ensure our company values are achieved and communicated through structured training programmes.
His insight and thorough understanding of both our processes and our people has meant that he has been recognised by all as a 'mentor' who has added value both to individuals and to the company as a whole.
The formal Totem Leadership Programme which was introduced for team managers was identified as a measurement of best practice at our recent Investors in People assessment process, for which we have received continued accreditation.
We have no reservations whatsoever in highly recommending Totem Training who will, we are convinced, add real value to your organisation."
Janet Dixon
HR Manager
Aunt Bessie's Limited
Working in partnership with Senior Management a tailored programme was developed and then delivered over a period of almost two years.
