Just a thought...
"Many of life's failures are men who did not realise how close they were to success when they gave up."Thomas Edison
Customer
Care
Keep Your Clients Happy and Your Business Profitable by Providing Your Staff With Customer Care Development That Teaches Good Customer Service Skills
Sir John Egan, the former Chairman of Jaguar, once said, “The absolute fundamental aim is to make money out of satisfying customers” and the key to achieving that goal for your business, is providing your staff with exceptional customer service skills development.
That starts with realising that customer care is not simply a department, it’s an attitude and it is speaks volumes about you, your staff and your business.
Your Staff Are Key To Your Success
We firmly believe that every individual in your team has the potential to excel in their role if they get the right customer care training that arms them with good customer service skills that are effective and easy to implement.
That’s why at Totem Training Ltd you’ll find that we deliver practical, no nonsense, focused customer service skills training to help your company achieve customer care excellence.
As with all our training and development, you’ll find that we can work with you to provide your staff with good customer service skills, tailored to your exact requirements.
To find out more about the Customer Care training we can offer you, or to request a FREE Needs Assessment Consultation worth £295, call us today on 01507 608795, or send your enquiry online and we’ll be happy to help.
What Our Customer Care Training Can Include
• An assessment of your existing practices - This will provide the starting point of all future activities whilst acknowledging what is currently working for you;
• Discussion about your needs - There will be the opportunity for you to discuss, in detail, your current customer service skills training, systems, processes, ways of working and your immediate areas of concern;
• Mystery shopper exercise - You will be given the option to experience a mystery shopper exercise tailored to your particular business or people needs which could incorporate face-to-face, telephone or a mixture of both;
• Comprehensive feedback – You and your business will receive detailed feedback on potential and immediate ‘quick wins’ for your customers care;
• Working partnership – Working alongside you, we’ll help you to implement strategies aimed at retaining existing customers and attracting new ones;
• Tailored training packages - We will develop and deliver tailored customer service skills training packages with your business and customers in mind and which could cover areas such as; customer care basics, dealing with difficult people, communication skills, telephone techniques, dealing with complaints, etc;
• Project work - You could access specifically developed work based projects for your staff in order to implement & embed small changes aimed at making a big difference;
• Ongoing support - You will be supported in how to establish a successful customer care philosophy within your business;
• Maintaining standards - We will assist you and your business to achieve, implement & maintain competency standards within your specific industry, where applicable and appropriate;
• Events speaker – If you require an experienced and knowledgeable speaker to attend staff training and conference events, in order to help you embed your customer care strategy, we can cater for your every need.
So, if your business needs to create, develop or improve your customer care programme, Totem Training can provide you and your customer care team with comprehensive customer care training that will help raise standards and increase client retention as a result.
To find out more about the Customer Care training we can offer you, or to request a FREE Needs Assessment Consultation worth £295, call us today on 01507 608795, or send your enquiry online and we’ll be happy to help.
You may also like to learn more about Totem Training, find out what our clients say about us, or find out the reasons why clients work with us.
