Training Courses Now Available

With over 15 years experience of providing training & development solutions to Corporate clients and invidividuals, Totem Training Ltd was established by Craig Collinson in 2008.

Since that time we have been proud to work with many companies across a range of sectors including Aunt Bessie's Ltd, EDF Energy, Lincolnshire County Council, Forrester Boyd Chartered Accountants, Cristabl Global, ACS&T Logistics and a number of Social Housing Associations.

Totem Training Ltd is able to draw upon years of experience in the design and delivery of Management Development & Supervisory Training Programmes.  As each organisation has its own individual needs and requirements we are able to develop a programme that suits both your budget and your desired outcomes.  We pride ourselves on listening to the client to establish understanding and we then incorporate these needs as the cornerstones of the training objectives.  A range of assessment methods are available in order to gauge the effectiveness of the programme in addition to a variety of one-on-one support.

The training courses outlined represent a selection of stand-alone half day and full day sessions.  Each self contained intervention can be built up into an appropriate package to suit an individual or organisation need.

We offer on-going telephone and e-mail support to our delegates - should they require it.

Contact us now on 01507 608795 to find out how we can help you.

Please note that this is not a finite list and is intended to offer a flavour of the type of training which is available.

CUSTOMER CARE MADE EASY

  • Who's the customer?
  • What does the customer expect?
  • The ABC of Customer Care
  • The impact of the "Human Factor"
  • Turning complaints into compliments
  • The all important Do's and Don'ts

TAKING CONTROL OF STRESS

  • What is stress?
  • What are your personal stressors?
  • How to keep a "Stress Diary"
  • Recognising the symptoms of stress
  • Techniques to help control stress

DEVELOPING AN ASSERTIVE STYLE

  • What is assertiveness?
  • Understanding the "Bill of Rights"
  • Understanding Behavioural Styles
  • How to say exactly what you mean
  • Passive, Aggressive, Assertive - your current style revealed!

COMMUNICATION SKILLS

  • What is communication?
  • The Communication Cycle
  • Barriers to effective communication
  • Importance of Perception
  • Impact of words, tone and body language
  • The art of asking questions
  • The skills of active listening

THE SKILLS OF A MENTOR

  • Understanding what a mentor is and is not
  • Characteristics and qualities of an effective mentor
  • Specific one on one communication techniques including paraphrasing, summarising and intentional silence
  • Putting the skills into practice

PRESENTATION SKILLS

  • How best to prepare
  • Structure - the seven simple steps
  • How to deliver a winning presentation
  • The "three golden rules"
  • Choosing and using visual aids
  • Memory aids - what's best?
  • Keys to effective practice
  • Reviewing your presentation

CHAIRING MEETINGS

  • The purpose of the Chair
  • Causes of frustration at meetings
  • Developing meeting - Ground Rules
  • The requirements of the Chair's role
  • Points of good practice when running a meeting

POSITIVE THINKING

  • The conscious and subconscious mind - the Iceberg Principle
  • Understanding the basics of NLP Goal setting - what do you really want from life?
  • The power of persistence
  • Practical techniques to help condition the "risk" of success

DEVELOPING YOUR TEAM

  • Understanding your Leadership style and its impact on the team
  • Team Styles and their implications
  • Motivation - key theories and how they might relate to the team
  • The Adair model of Task, Team and Individual
  • The stages of team development
  • Developing core team "Values"

THE ART OF DELEGATION

  • Difference between delegation and empowerment
  • Levels of delegation - the Tannenbaum and Schmidt Continuum
  • Steps of successful delegation
  • Effective coaching to help ensure the success of the task
  • Providing the right kind of feedback
  • Managing performance

TIME MANAGEMENT

  • What is "time management" in reality?
  • Identifying time stealers and developing potential solutions
  • How to use a Time Log
  • Practical tools to help improve performance

WORTHWHILE APPRAISALS

  • Understanding the purpose of appraisals
  • The benefits to the appraiser, appraisee and the organisation
  • Points of basic appraisal good practice
  • Effective coaching to help ensure the success of the task
  • Understanding the paperwork
  • Putting the skills into practice

PROBLEM SOLVING & MAKING DECISIONS

  • Problem Solving Process
  • Creative Problem Solving
  • Range of Techniques Explored
    • Force Field Analysis
    • Mind Mapping
    • Cause & Effect
    • Action Centred Learning
  • The Decision Making process and range of techniques

TRAIN THE TRAINER

  • The Training Cycle
  • Developing Aims & Objectives
  • Training Methods
  • Developing a Session Plan
  • Learning Styles and implications
  • Skills of a Trainer

PROJECT MANAGEMENT

  • The Basics of Project Management
  • Identifying Key Stakeholder requirements
  • The Stages of Managing a Project
  • Tools and Techniques of Project Management

RECEPTIONIST SKILLS

  • Positive and professional first impression
  • Planning, prioritising workload
  • Customer Care
  • Telephone good practice
  • Effective Communication