Refunds & Returns Policy

Satisfaction Guarantee & Returns Policy

Totem Training Ltd strive to maintain an excellence in customer service and customer satisfaction. With that goal in mind, we guarantee the condition of every book as it is described on our website. If the item is damaged or we have supplied the incorrect product you may return it to us in its original condition for a complete and immediate refund, within 14 days of receipt. This refund will cover the initial cost of the items purchased and delivery if returning the whole order. If the return was not as a result of an error or damaged item on Totem Training Limited's part, you will be responsible for all shipping costs.

Our office and we will arrange a replacement or refund for the goods to be returned free of charge. If, after your order has been despatched, you wish to cancel the order because you no longer require the book, you will need to send the goods back to us at your own expense. When the goods are received back in good condition we will refund you for the goods and any postage you paid on your original order only. Authorisation to return damaged/incorrect goods must be obtained at all times.

Our refund guarantee is in addition to your statutory rights and does not affect them in any way.

How to return your goods:

  1. If you're not satisfied with your purchase, please get in touch via e-mail or call 0333 200 7060 to obtain returns authorisation. Then simply return the item to us. A refund will be processed upon receipt.
  2. If your item is damaged or faulty, please email us with a photograph of the damage, your address details, any account/order details you may have and your preferred resolution (replacement or refund).
  3. If you've received an incorrect item, please let us know via e-mail or calling 0333 200 0706 and will organise a replacement order for you if necessary.
  4. Please allow up to 21 days for a refund. Please allow up to 10 days for a replacement. Damaged or faulty books will be replaced/refunded immediately when you contact us with the required photographic evidence.

Company Details

Company Registration Name: Totem Training Ltd
Place of Registration: Companies House for England & Wales
Registered Address: Clark Hearsey
Fairfield Enterprise Centre
Lincoln Way
Louth, LN11 0LS
Company Registration No.: 6530932
Telephone No: 01507 608795
Postal Address: Totem Training Ltd
4 Pullman Terrace
LN11 0NH
Telephone No: 0333 200 0706
E-mail: [email protected]
VAT Registration No: 929 4516 96 GB