Refunds & Returns Policy
Satisfaction Guarantee & Returns Policy
Totem Training Ltd strive to maintain an excellence in customer service and customer
satisfaction. With that goal in mind, we guarantee the condition of every book as it is
described on our website. If the item is damaged or we have supplied the incorrect
product you may return it to us in its original condition for a complete and immediate
refund, within 14 days of receipt. This refund will cover the initial cost of the items
purchased and delivery if returning the whole order. If the return was not as a result of an
error or damaged item on Totem Training Limited's part, you will be responsible for all
Our office and we will arrange a replacement or refund for the goods to be returned free
of charge. If, after your order has been despatched, you wish to cancel the order because
you no longer require the book, you will need to send the goods back to us at your own
expense. When the goods are received back in good condition we will refund you for the
goods and any postage you paid on your original order only. Authorisation to return
damaged/incorrect goods must be obtained at all times.
Our refund guarantee is in addition to your statutory rights and does not affect them in
How to return your goods:
- If you're not satisfied with your purchase, please get in touch via e-mail or call
0333 200 7060 to obtain returns authorisation. Then simply return the item to us. A
refund will be processed upon receipt.
- If your item is damaged or faulty, please email us with a photograph of the
damage, your address details, any account/order details you may have and your
preferred resolution (replacement or refund).
- If you've received an incorrect item, please let us know via e-mail or calling 0333
200 0706 and will organise a replacement order for you if necessary.
- Please allow up to 21 days for a refund. Please allow up to 10 days for a
replacement. Damaged or faulty books will be replaced/refunded immediately
when you contact us with the required photographic evidence.
|Company Registration Name:
||Totem Training Ltd
|Place of Registration:
||Companies House, Cardiff
4 Pullman Terrace
|Company Registration No.:
Totem Training Ltd
4 Pullman Terrace
||0333 200 0706
|VAT Registration No:
||929 4516 96 GB